We aim to provide you with high-quality support, relevant to your needs and phase of deployment. Read more about our different support offerings below.
ThinLinc Standard Subscription customers
Customers that have a valid ThinLinc Standard Subscription Agreement, please contact us using support@cendio.se.
Your issue will be handled within two business days.
ThinLinc Premium Subscription customers
Customers that have a valid ThinLinc Premium Subscriptions Agreement are welcome to contact us as detailed below.
Your issue will prioritized with answer within one businessday.
- E-mail: support@cendio.se
- Scheduled phone call: after agreed with Cendio’s support engineer
Please specify your support agreement number so that we can handle it correctly.
Demo Support
Demo support is provided by Cendio support team via the ThinLinc Community, please register and send your inquiry at https://community.thinlinc.com/.
If you don’t want to have your demo support inquiry officially published we will of course handle it directly via our internal support system.
Please contact us at demosupport@cendio.com
Community Support
Recommended for those who are interested in and want to learn more about ThinLinc.
| ThinLinc Administrator Guide | Deploy and configure ThinLinc. The guide is also available as a PDF document. | HTML | PDF |
| Thinlinc Community Forum | Get informed and discuss ThinLinc on a public forum. | ThinLinc Community |
| ThinLinc Technical Mailinglist | Participate and discuss technical matters around ThinLinc. | Mailinglists |
| Social Media | Get informed and discuss ThinLinc on a public forum. |   |
| Bugzilla | Bugzilla database, which handles all feature requests and bug reports. | Bugzilla |
Evaluating and POC support
Recommended if you are evaluating ThinLinc for your organization.
| Specific Evaluation Support Id | For larger and more complex proofs-of-concept we can offer extended support. You will receive a specific support ID to use when you contact us. | contact@cendio.com |
| Get temporary Licenses for more than 5 cc | If your POC needs more than 5 concurrent users we can provide you with temporary licenses for a predetermined period. | contact@cendio.com |
Renewal of ThinLinc Licenses
Before performing an upgrade of ThinLinc product, you need to contact support@cendio.se to acquire new licenses files.
Supported ThinLinc Versions
| Version | Release Date | End of Support |
| 4.10.0 | 2019-03-19 | 2022-03-19 |
| 4.10.1 | 2019-07-30 | 2022-07-30 |
| 4.11.0 | 2019-12-18 | 2022-12-18 |
| 4.12.0 | 2020-06-29 | 2023-06-29 |
| 4.12.1 | 2021-02-05 | 2024-02-05 |
| 4.13.0 | 2021-08-30 | 2024-08-30 |